Please see below for a very detailed list of common questions and answers. Most customers find all the answers they need with the below information….
Subscribe and Save Program
What is the Membrane Integrity Factor® Subscribe and Save Program?
Do I have to join the Subscribe and Save Program?
Can I change the date of my Subscribe and Save?
What if I want to skip a month?
How do I cancel the Subscribe and Save Program?
Ordering & Return Information
What is your return policy?
Can I call you to place an order?
What name will I see on my Credit Card Statement?
Shipping Information - US
How soon will you ship my order?
How long before my order arrives?
What do you charge for shipping?
Is the package discreet?
Shipping Information – International
Do you ship Internationally?
What do you charge for shipping and handling?
How long before my order arrives?
What happens if my order does not clear customs?
Will I be charged a customs fee or tax?
Is the package discreet?
Security and Privacy
Is your website secure?
What information do you collect?
Subscribe and Save Program
What is the Membrane Integrity Factor® Subscribe and Save Program?
You have the option to join our Subscribe and Save program if you prefer. You are not obligated to join it when purchasing, it is strictly for those customers that would like to have their Membrane Integrity Factor® shipped to them on a regular basis so they do not run out of their supply. You will be offered this option AFTER you order. You have to intentionally join this program; it is not something you need to opt-out of – there are no hidden terms. A lot of customers take advantage of our complimentary "Subscribe and Save" Service because your shipments are timed perfectly to arrive at your door so you can stay on your preferred schedule. The Subscribe and Save Service does not cost anything extra and you will receive complimentary insurance on every shipment. If for any reason you do not receive your order, we will replace it free of charge.
If you do decide to join the Subscribe and Save program, the following would apply:
If you ordered one box, we would send you one box every month at the same time until you inform us to stop. We will bill your credit card the exact same fee as your initial order. If you ordered two boxes, we would send you two boxes every two months and so on….
Can I order without being on a Subscribe and Save Program?
Of course you can. No one is automatically signed up for the Subscribe and Save service. You have to intentionally sign up for the Subscribe and Save service after you place your order. This service is strictly for those customers that would like to have their Membrane Integrity Factor® shipped to them on a regular basis so they do not run out of their supply.
Can I change the date of my Subscribe and Save?
Absolutely! Any time you need to change your ship date, send an email to info@membraneintegrityfactor.com Please include your full name and billing address in your email.
Our professional Customer Service Representatives are available 7:30am-4pm PST Monday-Friday.
Hours: 7:30am-4pm PST Monday-Friday
US Toll Free: (800) 215-2304
What if I want to skip a month?
No problem at all…any time you need to skip a month, send an email to info@membraneintegrityfactor.com Please include your full name and billing address in your email.
Our professional Customer Service Representatives are available 7:30am-4pm PST Monday-Friday.
Hours: 7:30am-4pm PST Monday-Friday
US Toll Free: (800) 215-2304
How do I cancel the Subscribe and Save Program?
You can discontinue the Subscribe and Save Service before we process your next order. Once a Subscribe and Save order has been sent – it is not refundable. Send an email to info@membraneintegrityfactor.com Please include your full name and billing address in your email.
Our professional Customer Service Representatives are available 7:30am-4pm PST Monday-Friday.
Hours: 7:30am-4pm PST Monday-Friday
US Toll Free: (800) 215-2304
Ordering & Return Information
What is your return policy?
All orders come with our famous guarantee so you have nothing to lose by trying our awesome formula. Any order can be returned for a 100% refund within 60 days from the date you place your order. No questions asked.
Can I call you to place an order?
Yes! Please call toll free (800) 215-2304. Our professional Customer Service Representatives are available 7:30am-4pm PST Monday-Friday.
Hours: 7:30am-4pm PST Monday-Friday
US Toll Free: (800) 215-2304
What name will I see on my Credit Card Statement?
You will see a charge from ‘Healthy Techniques‘
Shipping Information - US
How soon will you ship my order?
When you order before 5:00 pm, Pacific Standard Time, your order will normally ship the next business day. Orders placed after 5:00 pm PST, or on Saturday and Sunday, will normally ship within two business days.
How long before my order arrives?
The following are approximate delivery times from the ship date:
First Class Mail – 3 to 8 business days
Priority Mail – 2 to 4 business days
Express Mail – 1 to 2 business days
What do you charge for shipping and handling?
First Class Mail – $8.95
Priority Mail – $16.95
Express Mail – $39.95
For domestic orders, there is no S&H charge when you purchase the 4 month supply!
Is the package discreet?
Yes. Your order is delivered in a plain package, with our name, Good Health Inc., and your name and address.
Shipping Information – International
Do you ship internationally?
Yes, we ship to most countries. If your country is listed on the order page, we will ship to you. However, for some countries, we must require a money order or bank draft (US DOLLARS) in advance, and charge $29.95 (US) for shipping and handling. To inquire about your country specifically, please click here and fill out this form.
What do you charge for shipping and handling?
For regular parcel post, the shipping and handling fee is $29.95 (US).
How long before my order arrives?
Most international orders are delivered in 10 days. Please note: Customs clearance may delay the delivery of your order by up to an additional two weeks depending on your country.
What happens if my order does not clear customs?
If you provide us with the appropriate documentation from your Customs Department, we will refund your purchase, less a Return Processing Fee of $20.00 plus any expedited shipping services, if any. Or, at your request, we will re-ship your order, but we must charge shipping and handling again. If we re-ship your order and it again does not clear customs, we will refund your purchase less the Return Processing Fee as described above. Sorry, but we cannot ship a third time.
Will I be charged a customs fee or tax?
Most countries today charge their citizens an import duty or tax. We are unable to determine this in advance, and you will be responsible for this cost.
Is the package discreet?
Yes. Your order is delivered in a plain package, with our name, Good Health, and your name and address.
Security & Privacy
Is your website secure?
Absolutely. Ordering on our site is safe and 100% guaranteed. We utilize the industry standard, state-of-the-art SECURE SOCKET LAYER CHECK-OUT system that is necessary to make shopping online perfectly safe. Your order information is delivered directly to us via a secure-session encryption process. Your information is scrambled before it is even sent to us, making it impossible for unauthorized individuals to access it.
What information do you collect?
We collect only the required information to process your order, such as your name, address, phone number (we will not call you unless there is a problem with your order), and credit card number.
For fastest service, please email info@membraneintegrityfactor.com
Our professional Customer Service Representatives are available 7:30am-4pm PST Monday-Friday.
Customer Service
2041 Cabot Place, Suite E
Oxnard, CA 93030
Email: info@membraneintegrityfactor.com
Phone US: (800) 215-2304
Phone International: (424) 354-1308
